Learn clearly how your personal data is collected, used, and protected. We believe you should always be in control of your own information.
The Core Pillars of Pragmatic Play's Privacy Protection
All your data is secured with 256-bit SSL encryption. No third party can read your data during transfer.
We never sell your personal information to third parties. Your privacy is our priority.
The purpose behind every use of your data is always clearly stated. There are no hidden agendas.
Only the data strictly necessary to provide our services is collected. No additional information is requested.
You can request to view, correct, or delete your information at any time.
Data is not retained beyond the required period and is automatically deleted after the specified timeframe.
Welcome to Pragmatic Play. We believe that respect for user privacy is the cornerstone of a trustworthy gaming platform. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it secure.
By using our platform, you agree to this privacy policy. That said, we encourage you to actually read and understand it — not just click through.
This policy applies to the https://pragmaticplay.cash website and all its services. For any questions, contact us at support@pragmaticplay.cash.
Important: We will never ask for your password or full payment details over the phone or by email. If you receive such a request, please contact us immediately.
Pragmatic Play collects only the information necessary to provide its services. A detailed breakdown of the data collected is provided below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-related | Name, date of birth, NID number | For account verification and age confirmation |
| Contact Information | Mobile number, email address | For sending OTPs, customer support, and notifications |
| Financial Information | Mobile Pay/Nagad number (partial) | To process payments |
| Technical Information | IP address, browser, device | For security and fraud prevention |
| Activity Data | Game history, betting records | For service improvement and dispute resolution |
| Cookies & Tracking | Session cookies, preference data | To improve user experience |
We do not store your full bank account or card number. All payment processing is handled securely through trusted third-party gateways.
Pragmatic Play uses the collected information for the following purposes:
We never use your data for advertising purposes or for any reason beyond those stated above.
Pragmatic Play does not sell your data. However, limited information may be shared in certain specific circumstances:
Information is shared with payment partners such as Mobile Pay, Nagad, and Rocket solely to process transactions.
Relevant authorities may be provided with necessary information in cases of court orders or legal obligations.
Data may be shared with service providers such as server hosting and cybersecurity vendors under strict confidentiality agreements.
Limited data may be shared with specialised security partners to help protect your account.
Assurance: Your data is not shared for any purpose beyond those listed above. Strict confidentiality agreements are in place with all third parties.
The Pragmatic Play website uses cookies and similar technologies. Cookies are small data files stored in your browser.
Types of cookies we use:
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.
Pragmatic Play uses multiple layers of security to protect your data:
That said, no online service can guarantee 100% security. Keep your account password strong and never share it with anyone.
Pragmatic Play does not retain data longer than necessary. Retention periods for different types of data are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction records | 5 years | Compliance with financial regulations |
| Customer Support Chat | 2 years | Ensuring quality of service |
| Login Logs | 1 year | Security Monitoring |
| Marketing Information | Until consent is withdrawn | Personalised for You |
| Cookies data | 30 days to 1 year | By cookie type |
You have important rights regarding your personal data. Pragmatic Play respects these rights:
You may request to view the information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data under certain conditions.
You can object to and stop the use of your data for specific purposes.
You may request a copy of your data in a standard, portable format.
You can opt out of promotional emails or SMS at any time.
To exercise these rights, email us at: support@pragmaticplay.cash — We will respond within 30 days.
Pragmatic Play is an 18+ platform. We do not knowingly collect data from anyone under the age of 18. Age verification is carried out at the time of registration.
If we have reason to believe we hold data belonging to anyone under 18, that information will be deleted immediately and the associated account will be closed.
A note for parents: If your child has registered by mistake or with false information, please contact us — we will close the account.
Pragmatic Play may update this Privacy Policy when necessary. If changes are made:
We recommend checking this page regularly. Continued use of the site after any changes will be considered acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please get in touch with us:
We take every request seriously and do our best to resolve it as quickly as possible.
When submitting a request, please use the email address or mobile number registered to your account — this helps us verify your identity faster.
Your privacy is fully protected at Pragmatic Play. Register with confidence and enjoy your favorite games.
For users aged 18 and above. Please gamble responsibly.